When looking to implement or upgrade an ERP system, it is critical to select the right implementation partner. An ERP system is a huge, complex, resource-intensive investment, requiring a services partner who will work with you throughout your implementation, from selection through go-live, to ensure long-term success. Systems integrators that have developed their expertise in Infor Lawson, Infor M3 or other Infor software have invested in resources and training to meet customer needs. Many organizations do not have the same dedicated focus and internal capabilities, so it limits the benefits they’re able to achieve from the system, and it reduces the potential ROI. Working with an implementation partner offers additional benefits, which is why many customers who rely on Infor software trust a partner to deliver consulting services for their ERP and strategic business application investments.
Dedicated to the Process
Alliance and services partners have a commitment to the ecosystem. Along with 100 percent dedication to Infor ERP and strategic business applications comes strong expertise and familiarity with the software and underlying technology. This helps to navigate options and understand configuration choices. The right partner can also show how early decisions impact other decisions and phases of the project. Seasoned consultants come to the table with knowledge gleaned from previous customer engagements and know your industry inside and out.
On top of working with a services partner who has validated product knowledge and Infor certifications, make sure your potential partner has a proven track record of success. If you’re implementing Talent Management, ask if they have they brought a customer live on Infor Global HR. Do they have experience bringing customers to the cloud? Avaap is proud to be an Infor Partner of the Year for four years in a row and a Best Place to Work in IT. We’re able to attract the best talent to our consulting team and translate that benefit to customer engagements.
Strives for your Success
Ask your implementation partner to explain their methodology to ensure the applications and processes meet business goals. The right partner will take the time to get to know your business, processes, and systems. A good amount of focus should be dedicated to planning and assessment of the current infrastructure and where optimization opportunities exist.
A committed partner will be there for you beyond the go-live event. Through managed services, they will either work directly to solve any issues they can, or will take the time to contact the software vendor on behalf of the customer, saving time and headaches.
A dedicated implementation partner that knows your industry, the software applications and what you’re trying to achieve will set your company up for the best engagement and ensure maximum value from Infor software investments. Our consultants strive to deliver on-time, on-budget projects with the best implementation experience. ERP complexity isn’t getting any easier. Why not work with a partner that can deliver a fast, secure and reliable Infor software implementation or upgrade?
Charlie Shiue is a certified PMP since 2003 and the Project Management Office director at Avaap where he is responsible for Infor ERP implementation projects. Get in touch to start your next project.