Global Healthcare Leader
Driving Enterprise Transformation for a Global Healthcare Leader
The Challenge
Executives at a Fortune 500 multinational healthcare services company with 50,000 employees recognized the need to transform their organization to maintain a competitive edge in an increasingly volatile market. Their three-year transformation plan aimed to simplify the business model, shift corporate culture, grow and develop talent, prioritize work, optimize the core business, and invest in growth.
Research from McKinsey revealed troubling trends: rising costs, declining revenue, falling stock prices, and intensifying competition. Leaders launched a transformation strategy without formal change management support, expecting employees to quickly adopt new ways of working. After six months of limited progress and significant resistance, executives engaged Avaap to develop an organizational change management (OCM) strategy.
Key Highlights
Avaap partnered with executives to break down silos and create a unified change story that aligned all business segments. Seven OCM experts collaborated across the organization to implement consistent change approaches, focusing on stakeholder engagement, training, and knowledge transfer within their assigned segments.
This structured approach ensured alignment, improved communication, and equipped leaders with tools to drive adoption and reduce resistance.
Change Advocate Network
- Established a network of 400+ leaders actively advocating for change, cascading messaging, and mitigating resistance across multiple initiatives.
Employee Engagement:
- Over six months, facilitated ~30 focus groups, ~25 “let’s chat” sessions, ~40 one-on-one interviews, ~20 town halls, roadshows, and expos.
- These efforts led to a 17% increase in employees who reported they could explain the change to colleagues.
Avaap’s OCM strategy turned stalled progress into measurable momentum, building a culture of change readiness and equipping leaders to sustain transformation. The organization is now positioned to adapt quickly and maintain its competitive edge in a volatile market.
Related Case Studies
A Better Chicago
Battelle
CAS
Ready to Transform Your Organization?
Let’s talk about your goals and how Avaap can help.