As we move forward in 2021 and look to a new type of normal, one thing is apparent – a greater number of public sector organizations are transforming their systems and business processes to become more efficient and better support the populations they serve.

Across all industries, change management is key to success and risk mitigation when achieving digital transformation. As the public sector evolves to provide more digital services, there are unique challenges such as decision timing, stakeholder engagement, and project sponsorship.

Join Avaap customers from the City of Columbus, Ohio, and the County of San Bernardino, California, for a discussion on getting real results for end-users in the public sector and the impact of change management as their organizations navigate transformation.


Tom Noorkah, Director of Financial Systems, City of Columbus, Ohio
Tom has led the successful delivery of large-scale technology solutions during his 25-year career with the City of Columbus. His efforts include a strong focus on ensuring success for the city’s 10,000 employees, business partners, and the community.

Tom is a graduate of The Ohio State University and resides in Northwest Columbus with his wife and daughter.

Rowena Barcelona-Nuqui, Chief Deputy, SAP Center of Excellence, County of San Bernardino, California Rowena leads the implementation of financial system solutions for all departments at the County of San Bernardino and works with business process owners, end-users, and IT to support their process and data needs. She earned a BA in Economics from the University of Southern California and an MBA from the University of Phoenix.

Rowena previously worked for the Walt Disney Company, Nestle and the Penhall Company.

Change Management: Getting Results in the Public Sector


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