There hasn’t been a sense of urgency to update ERP until recently. Now, digital transformation is atop many CIO’s agendas and with many older solutions ready for retirement, it is time to start thinking about what’s next.
The electronic health record (EHR) problem list is . . . well, it’s a problem. I’ve worked with many of the leading EHR vendors and their tools, and no one has solved this quandary. While I haven’t met a physician (or any clinician for that matter) who doesn’t want a well-maintained and curated longitudinal problem list for their patients, I have met many doctors who don’t want to take on the responsibility. “I’m just the specialist” or “I’m in the ED” are common statements, but one might argue (I might argue) that these are the very folks who benefit the most from an up-to-date list of patient issues and concerns.
Last week the biggest user group (UG) event for the IBM i community, the i-UG International i-Power 2019 conference, held in the United Kingdom, was widely attended, with attendees eager to meet fellow IT professionals and discuss topics relevant to IBM i, its connective systems, and key business issues. I had the opportunity to attend the event and meet with on-premise Movex and M3 users to discuss current challenges and the IBM i strategy and global product road map.
I was recently reading an article in the Wall Street Journal titled “Everyone hates customer service; this Is why.” It’s an amazing piece detailing how customer service is getting worse while businesses leverage technology to understand how poorly they can treat their customers before they lose sales. Yeah, I just wrote that. Some businesses have learned that they can mistreat their paying customers without deleterious effect, and have taken advantage of these findings to do just that (hello cable and phone companies.) Other more “respectable” groups are using technology to do more with less, and I want to focus on them.
The term “OK BOOMER!” (capital letters intentionally and ironically used) has been omnipresent lately. I first took notice of it last month when a member of the New Zealand parliament used it against an arguably older fellow member who was heckling her during a speech about the climate crisis. The recipient of her retort may not have understood its meaning, but those of her generation certainly did. Similar to “talk to the hand,” this expression dismisses the other party and ends the conversation, yet it’s more biting than that. “OK BOOMER!” implies that the recipient can’t even understand where the other party is coming from – as if there’s no common background or even language, hence there’s no need to continue.
Hospital and medical dramas are ubiquitous on TV (For some of my younger readers, I’ll point out that TVs are things that we used to use to watch Netflix and Amazon Prime shows back before we had Netflix and Amazon Prime shows. See my OK Boomer! post for more details.) A staple of the hospital drama is the attending physician wearing scrubs and a white coat running into a patient’s room during a Code Blue. Most of us know that Code Blue (or for the cool and hip among us, simply a “code”) is an alert that goes out throughout the hospital notifying clinicians that a patient’s heart has stopped beating. When a code is called via the overhead speakers, assorted clinical folks rush into the room to start CPR, insert a breathing tube, and give medications to try to revive the patient. It’s quite intense.
Innovation! Creativity! Collaboration! Who doesn’t want to spend their day focused on fun and interesting work?
Workday product releases take place twice a year, in March and September, and product updates continue to be delivered to customer tenants weekly. From reviewing information on Workday Community, to timeline considerations and putting it all together, there is a lot to know before the next Workday release.
Ready or not – the digital age has arrived. Businesses across all industries are humming with the possibilities of transformations that allow improved speed and the ability to do more with less. But sadly, these efforts can seem abrupt, arbitrary, and without clear leadership driving the change. Digital transformation requires leaders to rethink not only how work is organized and managed, but also how to transform in a way that is smooth, intentional, and supported by leadership.
As the coronavirus contagion continues to soar, physicians, nurses, and environmental service teams are fighting the war on the frontlines, struggling to both fulfill their duties and care for their families. In the back office, hospital IT teams are engaged in a similar battle. Healthcare workers and resources across the board are being reallocated, becoming increasingly expensive, are difficult to acquire, and in some cases, absent due to their own illness or home responsibilities.