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At a glance

Digital transformation at Goodwill

CLIENT Overview

Goodwill of Central and Northern Arizona was founded in 1947. It is one of the oldest and largest non-profit organizations in the state. A nationally recognized nonprofit leader, Goodwill of Central and Northern Arizona modernized with Workday to streamline processes and continue to best serve its mission.

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Years of nonprofit services
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Retail locations
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The Challenge

Goodwill of Central and Northern Arizona had manual processes that no longer made sense. It had over a dozen systems that did not work together, creating inefficiencies for employees. Additionally, inefficient systems led to confusing, manual, paper-based processes with no ability to use data for actionable insight. After streamlining its point of sale system in recent years, Goodwill leaders recognized the need to modernize their ERP. 

Key Highlights

Workday HCM, Financials and Payroll deployed by Avaap

Goodwill of Central and Northern Arizona selected Workday to bring valuable insight and streamline many of its existing systems. The project focus was to bring Goodwill to a streamlined application for HR, payroll, and financial transactions and create an easy-to-use solution for employees, and that could scale as the organization continues to grow.


Goodwill has seen value in streamlined applications for accessing information and increasing efficiency. Employees have access to their payroll information at their fingertips. Goodwill of Central and Northern Arizona has also  experienced improvement in the hiring and referral processes.


Goodwill experienced the benefit of cloud technology firsthand when the organization acquired more locations during its deployment. “The combination of Workday and Avaap really made sense for us and made the most sense for us to consolidate HR, Finance, and Payroll onto one system and to position us for future growth," said Vice President of Information Technology, Bill Serva.

Following its successful deployment, Goodwill plans to expand their Workday footprint with Talent, Performance, Learning, and Prism.

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