At a glance

Streamlining processes with Workday

CLIENT Overview

Memphis-Shelby County Airport Authority was founded in 1969 and is comprised of Memphis International Airport (MEM) and two general aviation airports in the Memphis area. MEM is the busiest cargo airport in North America, and the second busiest cargo airport in the world. 

Flights per day
0 +
1 M

The Challenge

Memphis-Shelby County Airport Authority’s technology systems were no longer meeting the needs of the organization. The airport struggled with manual processes that relied on paper, leading to inefficiencies within the business.

The airport authority also faced information silos, making organizational visibility a challenge. Existing systems did not integrate and created security concerns for the airport. As the systems began to age, MEM became increasingly aware that its existing standalone, siloed systems were inefficient. For example, prospective employees had to apply through paper processes, creating a poor candidate experience.

Key Highlights

Workday Financials and HCM

MEM was drawn to the configurability of Workday that allowed the airport authority to transform its siloed processes and bring them together to drive better decision-making. Moving to Workday also allowed the airport authority to enhance the employee experience. MEM took a phased deployment approach for their Workday solution. The first phase was HCM, including Payroll, so the organization could see firsthand how Workday delivers operational excellence and a seamless system that makes it more efficient to complete everyday processes. The second phase included Workday Financials. During Financials deployment, the COVID-19 pandemic affected the project and shifted the deployment to an entirely remote setting. Despite the unexpected challenges, Avaap and MEM were able to seamlessly adapt to the remote environment and complete the project on time.


MEM faced similar challenges as other transit organizations adopting new technology: driving adoption and managing change. Cultivating an environment that embraces change and innovation included demonstrating the Workday solution and how it would benefit the team.

With consolidated systems, MEM has a deeper understanding of business functions, and streamlined processes. Visibility throughout the organization has improved, leading to a stronger decision-making process for leaders. Employees have a consistent user experience and are more efficient, including a streamlined way to request time off and see payroll information in a single place. The airport authority has also seen this in action with their employee application process.


“Avaap was interested in how our business functions so that they could help create e­fficiencies, refine business processes, and make us better as a whole organization. Through our partnership, we were able to finish our Workday project on time, during a pandemic, and 10 percent under budget.”– CIO, Memphis-Shelby County Airport Authority

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